Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Standalone Farm and yourself.

No contract exists between you and Standalone Farm for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice.

Limitation of Liability

Standalone Farm’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

Standalone Farm will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Refunds & Cancellations

Please carefully check your selections before completing your purchase. Unfortunately, we cannot issue any refunds for cancellations.

Tickets are only transferable to an alternative date or time if you contact Standalone Farm directly via email – info@standalonefarm.com at least 48 hours before the date you originally booked to visit – the date will be on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.

You agree and understand that we may need to change, withdraw and alter any bookings at any time in exceptional circumstances. We will use your email address and/or telephone number to try to let you know in these instances.

Online Booking & Tickets

Once purchased tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made on the day in person.

Tickets purchased online are only valid on the date for which they were purchased.

Prices are correct at time of going to press and are subject to change without notification.

If you have purchased a ticket online, you will need to bring a copy of your ticket with you. The barcode on your ticket confirmation will be scanned upon entry so please either print a legible copy of your ticket confirmation, or if your email is on a smartphone, you can use that to show your ticket booking confirmation.

A £1.50 booking fee will be added to each online transaction.

Children aged 15 and under must always be accompanied by a parent on site.

Annual Passes

Standalone Farm Annual Passes are valid for use for 12 months from the date of issue, during our open season from February to November and normal opening times. Last admissions are one hour before closing time (5pm).

The Annual Pass is valid only for the person named on the card and must be presented by the cardholder on arrival at the Farm. Named people on your Annual Pass cannot be changed after the date of purchase.

An Annual Family Pass is valid for two adults and up to three children. Any child who will turn the age of two years old during the period of validity for the Family Pass will be counted as one of the three children and given their own membership card. Our Single Annual Passes are for one named adult or child.

Annual Passes are non-transferable and non-refundable and have no cash value. Annual Passes remain the property of Standalone Farm and may be withdrawn, altered or changed at any time without notice.

The personal data and identity photographs of Annual Pass holders will be held securely and not sold, disclosed please see our Privacy Policy. Refusal to have your photo placed on record may result in the application for the pass being declined.

The management of Standalone Farm reserve the right to refuse an Annual Pass to customers.

When applying for a single named pass on behalf of a child, an adults name and address must be supplied for all correspondence.

Replacement Annual Pass cards incur a £1 charge per card.

Annual Passes cannot be used in conjunction with any promotional offers or vouchers.

To purchase a Childminder pass applicants will need to produce a valid Ofstead card or certificate.

These terms and conditions are listed in addition to the standard rules of entry to Standalone Farm. On all matters, the decisions of the Farm Management will be final.

School & Group Visits

All bookings are non-refundable but where possible we will do our best to transfer your booking to another day as long as there is availability. Please contact Standalone Farm directly via email – info@standalonefarm.com at least one week before the date you originally booked to visit – the date will be on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than one week before your scheduled visit date.

Self-led day passes have a capacity of 100 adults and children. Each of our add on packages has a maximum capacity of 30 students and adults. If your group is larger than 30 people you will need to book multiple sessions.

We provide outdoor learning, whatever the weather. Please ensure that children are dressed for the expected weather conditions. The trip will only be cancelled if the weather is deemed dangerous, i.e. thunder and lightning. We would suggest wellies and waterproofs for rainy conditions.

Group leaders and teachers may visit ahead of time to complete a risk assessment. Guidelines for a risk assessment are available on request as we cannot always guarantee staff will be on hand to assist during a pre-visit.

Before your visit, you should:

• Seek advice from your local authority or organisation on what the appropriate ratio of pupils to teachers/leaders/assistants/parents should be.
• Discuss and agree with the supervisors, parents or staff of the school, crèche leaders or youth organisations etc. their roles and responsibilities during the visit. In particular, they must understand the need to make sure that the children wash, or are helped to wash, their hands thoroughly in the following four situations: after contacting animals, before eating, before and after using play equipment, and when leaving site.

Before your visit, cover at least the following key points with the children:

• Explain the rules for the visit, including stressing that they must not eat, drink or chew anything (including sweets) outside the areas in which you permit them to do so.
• Explain why they must wash their hands thoroughly after contact with the animals, before eating or drinking anything etc.
• Demonstrate how to wash their hands properly.
• Discuss the requirements for appropriate clothing, including suitable footwear.
• Checking that cuts, grazes etc on children’s hands are covered with a waterproof dressing.

During and after the visit, make sure that the children:

• Are reminded of the rules while on the site.
• Do not kiss or cuddle animals.
• Always wash hands thoroughly before eating, after any contact with animals, before and after using any play equipment, and again before leaving the site.
• Eat only food that they have brought with them or food for human consumption that they have bought on the premises, in designated areas.
• Never eat food that has fallen to the ground.
• Never taste animal foods.
• Do not suck fingers or put hands, pens, pencils or crayons etc. in mouths.
• Where possible, clean or clean and change their footwear before leaving.
• Wash hands after cleaning/changing their footwear.

Check that the children stay in their allocated groups during the visit, and that they:

• Do not use or pick up tools (e.g. spades and forks) or touch other work equipment unless permitted to do so by site staff.
• Do not climb on to walls, fences, gates or animal pens etc.
• Listen carefully and follow the instructions and information given by the site staff.
• Approach and handle animals quietly and gently.
• Do not chase, frighten or torment the animals.
• Do not wander off into unsupervised or prohibited areas.
• Know what to do if they get separated from the group for any reason.

Remember the children are your responsibility during the visit:

• You should supervise them during the visit, especially during hand washing to make sure that each child washes thoroughly.
• Allow plenty of time for hand washing before eating or leaving the site so that the children do not have to rush.

What to do if you or any of your party become ill after a visit:

• If a member of your group shows signs of illness (e.g. sickness or diarrhoea) after a visit, advise them or their parent/guardian to visit the doctor and explain that they have had recent contact with animals.
• Please also contact Standalone Farm to inform them of the illness.

Competitions

Golden Pumpkin half term hunt

Golden Pumpkin half term hunt winners will be confirmed and verified by the Standalone Farm Management Team on presentation of the golden marked pumpkin at the gift shop till points. A follow up confirmation email will be sent by the 3rd November 2024.

Winners of the Golden Pumpkin half term hunt will be asked to complete a form with their name, number and email address to register detail to receive the years free annual membership. (If the lucky winner is an existing annual membership holder they will receive an extra year on their pass.)

The Standalone Farm management team reserve the right to decline Golden Pumpkin half term hunt entries if any suspicion of foul play.

A golden crossed pumpkin will be hidden both in the morning and the afternoon within the pumpkin patch during Saturday 26th til the 1st November 2024.

Competitions

Our prize draws and competitions are free to enter, and no purchase is necessary, unless otherwise stipulated in the specific competition terms and conditions.

Standalone Farm will not accept responsibility for entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

By submitting an entry, you are agreeing to be bound by these Terms and Conditions. If you have any questions, please call 01462686775.

Standalone Farm reserve the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.

Eligibility

Unless otherwise stated, our prize draws and competitions are open to all except employees of Standalone Farm, their families, agents or any third party directly associated with administration of the prize draw.

Entrants must be residents of the UK and aged 18 years or over. If you are under the age of 18, you must obtain written parental or guardian consent to enter and claim your prize. Broadway Cinema & Theatre may ask the winner to provide proof of age and, in the case of participants under the age of 18, proof of parental consent.

Only one entry per person is permitted, unless otherwise stipulated in the specific competition terms and conditions.

In entering, you confirm that you are eligible to do so and eligible to claim any prize you may win. Standalone Farm may require you to provide proof that you are eligible to enter the prize draw or competition.

Standalone Farm reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw or competition.

The Draw

A winner will be chosen by random draw performed by a computer process within one month of the prize draw or competition ending, unless otherwise stipulated in the specific competition terms and conditions.

The winner will receive details of the prize.

The winner will be notified by email, telephone or through social media (using details provided at entry) within 7 days of being chosen and must provide a postal address to claim their prize, unless otherwise stipulated in the specific competition terms and conditions. If a winner does not respond to Standalone Farm within 14 days of being notified, then the winner’s prize will be forfeited, and Standalone Farm will be entitled to select another winner in accordance with the process described above.

The prize will be sent to the winner within 14 days of responding to Standalone Farm; unless otherwise stipulated in the specific competition terms and conditions.

The prize is non-exchangeable, non-transferable and no cash alternative is offered. Standalone Farm reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond Standalone Farm control makes it necessary to do so.

The decision of Standalone Farm regarding any aspect of the prize draw or competition is final and binding and no correspondence will be entered into about it.

The winner’s name can be obtained by sending an email to info@standalonefarm.com.com 60 of days after the date of the closing date of the prize draw or competition.

Standalone Farm reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

Data protection and publicity

Standalone Farm is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions and the Standalone Farm Privacy Policy which is available on our website: www.letchworth.com

By entering, you agree that any personal information provided by you with your entry may be held and used by Standalone Farm or its agents and suppliers to administer the competition.

Governing law

All our prize draws and competitions will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

Standalone Farm reserves the right to update these Terms and Conditions from time to time and any updated version will be effective as soon as it is published on the website.