Frequently Asked Questions

To ensure a safe and healthy experience for everyone, please follow these important guidelines READ HERE.

All animals naturally carry a range of bugs, some of which can be passed on to humans, where they may cause ill health. One of these bugs is Ecoli O157, which can cause severe illness. Pregnant women need to take particular care.

Please take a look at our Animal Contact Advice to keep yourself, your family and your children safe.

Yes, we have lots of outdoor picnic benches and grass areas by the playground where you can eat your picnic outside.

We also have indoor picnic barns where you are welcome to tuck into your packed lunch. 

Please can we ask that customers do not take food past the other side of the brook, into the area of the farm where the animals are located.

Yes, you are more than welcome to use the café without paying for the farm, we have both sit in and take away options available.

Yes, we have vegetarian and vegan options. If you have any allergies please speak to a member of staff who will be able to help.

We’ve worked hard to make as much of our farm as easily accessible as possible. We are a working farm and some areas may have uneven or muddy terrain, especially in the winter months. We have step free access to the main building, gift shop, Greenway Café and courtyard. There are disabled toilets onsite, located just outside the shop as you enter. We offer disabled parking bays and our staff are on hand to help.

Yes, we have a disabled toilet located just outside the shop as you enter.

Our disabled tickets are charged at the standard ticket price (£9.00 for adults and £8.00 for a child ticket).

Carers can enter the farm for free when booked alongside a paid disabled ticket. We accept the following valid photographic identification:

Carer’s Passport

DLA letter shown alongside photo ID (drivers’ licence or passport)

PIP letter shown alongside photo ID (drivers’ licence or passport)

You can register as a carer with Carers in Herts, which will give you access to a carer’s passport (photographic ID for unpaid carers) and a whole host of benefits. To find out more go to www.carersinherts.org.uk

Please email info@standalonefarm.com for further clarification.

Yes, Annual Passholders are welcome to arrive at the farm any time they wish during our open hours (February-November). Please have your Annual Pass details to hand and a member of staff will be happy to check you in on arrival.

Yes, all members on the annual pass are named, and you cannot share your membership with anyone that’s not on the pass, we give out one pass card for a family membership and require a photo for each person on the pass.

Single passes are also named and require a photo to go on the pass card.

The family pass is for two adults and up to three children.

The childminder pass is for one registered childminder, and six unnamed children - please note that we do require a valid Ofsted number for this pass type.

No, unfortunately we do not refund annual passes, this is also stated in our terms and conditions when you sign up.

Unfortunately our tickets are non-refundable.

Tickets are only transferable to an alternative date or time if you contact Standalone Farm directly via email  info@standalonefarm.com at least 48 hours before the date you originally booked to visit – the date will be on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.

Please note we will only change the date or time of your ticket for certain unforeseen circumstances. 

Tickets are only transferable to an alternative date or time if you contact Standalone Farm directly via email info@standalonefarm.com at least 48 hours before the date you originally booked to visit – the date will be on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.

Please note we will only change the date or time of your ticket for certain unforeseen circumstances. 

Yes! Visitors are welcome to arrive at the farm and pay for entry on the day. Please note we are open 10am-5pm daily, Monday-Sunday during our open season, which runs from February-November. This year we will be open in November on Thursdays, Fridays, Saturdays and Sundays.

We are closed for the winter months between December and January and reopen for February half-term.

We apply a £1.50 booking fee per online transaction at the checkout. This fee is nonrefundable.

We want to provide the best and most convenient ticket booking service for our customers. Your booking fee enables us to ensure that you will enjoy the best possible customer experience when you buy tickets from us and allows us to offer online tickets.

The farm is open between 10am - 5pm daily you are welcome to arrive any time during this period.

Last entry into the Farm is 4.30pm.

Sorry, no we don’t allow dogs on the farm as we have a large amount of animals on site.

Dog walkers are welcome to sit at the benches on the Greenway Café patio, outside the farm.

No, we are a children's venue and do not allow smoking or vaping onsite, we do have a couple of smoking bins in the car park.

We’re just over three miles drive away from A1(M) junction 10, clearly marked on road signs off the A507. Our postcode is SG6 4JN. Free car parking is available on our farm.

By Train
We’re about one mile north-west of Letchworth Garden City Railway Station. On a nice summer’s day, it’s a 20 to 30 minute walk; a short bus ride (see below) or a few pounds in a taxi.

By Bus
There’s a bus stop just down the road from our farm, served by Uno’s 625 and Arriva’s 53. Services are limited, check times before travelling at www.intalink.org.uk.

By Bike
We’re on the Garden City Greenway route. We’ve got plenty of secure bicycle parking here too!

If you have any further questions do not hesitate to email us info@standalonefarm.com

Our raffle prize system is currently under review, and we aren’t giving out any prizes at the moment. Please keep an eye on our website for updates on this.

Good luck with your fundraising endeavors.

The prize is redeemable for one day pass to Standalone Farm and is valid for two adults and three children. When you visit the Farm if you show your free family day pass when you arrive, we will take this and let you through.

It is worth noting that the pass cannot be split or exchanged for money.

Customers must pre-book tickets on our website ahead of the event. This is so we can control the capacities and get your details in case we need to contact you about the event.

On the day of the event, tickets will be scanned either via a barcode on your phone or a printed copy of the ticket.

Every person attending will need to book a ticket online even if they are a free ticket such as an Annual Passholder or carer. This will help us manage the number of visitors on site. Please book tickets for everyone in your party. For example, a family of 4 will need to select 4 tickets.

If you are not an Annual Passholder when you purchase tickets to one of our events, you’ll also be able to access and enjoy the Standalone Farm for the day (as long as the event is taking place during our open season from February to November).

Unfortunately, our event tickets are non-refundable. Your statutory rights are not affected.

Our events take place in our various barns, fields and other areas of the farm. Please see the full description under each event when booking.

Each event will have a limited capacity giving ticketholders a more personal, interactive experience and the chance to get up close with many of the characters. Our events aim to be educational, interactive and fun!

The majority of our events will be 30 minutes with a photo opportunity at the end. However, some events may differ in duration so please refer to the ‘find out more’ section under each event.

We kindly ask all Annual Passholders to pre-book tickets online, ahead of the event. Please book tickets for everyone in your party. For example, a family of 4 will need to select 4 tickets.

Annual Passholders will receive an exclusive Passholder price when booking. To book a ticket under an Annual Pass you will need to enter your pass number. When attending an event you’ll need to display your ticket and valid Annual Pass or have your Annual Pass number to hand on arrival.

We have disabled parking bays onsite, next to our polytunnel, and our team will be on hand throughout the event if assistance is needed.

We’ve worked hard to make as much of our farm as easily accessible as possible. We are a working farm and some areas may have uneven or muddy terrain, especially in the winter months. The Vegetable Patch event space and polytunnel is in a field in front of the main farm building and has grassy, uneven terrain, with a slope leading into the space.

Once inside Standalone Farm, we have step free access to the main building, gift shop, Greenway Café and courtyard. There are disabled toilets onsite, located just outside the shop as you enter. We offer disabled parking bays and our staff are on hand to help.

For more information or to request further assistance please contact info@standalonefarm.com